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Marketing From the Heart: Where My Passions Lie

Marketing From the Heart: Where My Passions Lie

Jason Steed

Owner & CEO

Marketing From the Heart: Where My Passions Lie

Sitting in a Thai restaurant in 2019, I leaned toward Heather and stated, “Not sure why, but I’m interested in the story of every single person in this room.” It felt odd to hear myself, but I said it with such conviction that I think often about that evening. I wasn’t always like this, being an introvert, and very comfortable in my own little bubble.

I’ve admittedly fallen in love with a few heart-based discoveries. And though it’s easy to slide back into business-as-usual semantics, I’m unmistakably drawn to that core element that makes marketing efforts not just seen but felt: human connection. Deep down inside, we all realize that to truly resonate with our audience, we must lead with something more profound, more innate—our hearts. I’ll share my thoughts on heart-based marketing and why we must all lead out with heart, and anchor our strategies in empathy and authenticity.

The Heart of Marketing: Connecting Beyond the Brand

Marketing with heart is not just a strategy; it’s a philosophy. It’s about transcending the conventional transactional approach and fostering a deeper connection with your audience. By leading with heart, marketers embrace the vulnerability and authenticity that come with genuine human interactions. This approach isn’t about leveraging emotions for manipulation but about understanding and respecting the emotional triggers of your audience. It’s a call to be curious, to listen deeply, and to engage with sincerity.

The People and Places that Have My Heart

Without a doubt, our incredible Targa team has my heart. Among our creatives are Heather, my wife, and Vanna, our oldest daughter. It’s my privilege to spend time with both of these amazing people every day. Without a doubt, we work hard to balance work and family life. The whole team works and plays well together. I feel love for each and every member of our team. I’m truly inspired every day.

The Targa Bunch Zoom meeting
Our clients, suppliers, and partners also have my heart. Over time in my 25+ year carrer it’s become more and more important for me to get to know the people around me. For many years, getting under the surface in business relationships felt both foreign and intimidating—far from the top priority that relationships are today. Free from any agenda, I simply want to know what makes people tick. Finding a bit of time for casual conversations is immeasurable in creating understanding, carving out project discoveries, and lead to creative solutions that surpass the best-crafted creative brief.
“Project semantics and timelines often distract us from the core element that makes marketing efforts not just seen but felt: human connection”
Targa team building a heart together teamwork

Trust and Authenticity: The Non-negotiables

Trust and authenticity are not just valuable; they are essential. As consumers we’re bombarded with endless marketing messages, making it increasingly difficult for brands to break through the noise. How can we be more authentic? Authenticity isn’t just a luxury—it’s the only option. It builds trust, and trust lays the foundation for lasting relationships. By marketing from heart to heart, brands begin to build authenticity, allowing for genuine connections that, in turn, create their own longer-lasting campaigns.

Marketing to Human Beings, Not Just Consumers

At its core, marketing is all about communicating with human beings. It’s easy to get lost in demographics and forget that behind every data point is a person with emotions, aspirations, hopes and fears. Heart-based marketing reminds us to see our audience as people first. This perspective shift allows marketers to craft messages that resonate on a human level, fostering a sense of belonging and understanding. It’s about marketing from one heart to another, where empathy and kindness become powerful tools for engagement.

In Conclusion…

Heart-based marketing feels to me like a shift from the traditional to the transformative. It challenges us as creatives and marketers to be “fierce and kind” (a term that I heard just last week from Brené Brown and her book Dare to Lead.) Brené’s perspective on heart-based leadership creates limitless tools for creating marketing momentum in campaigns, both large and small. This approach goes beyond mere transactions, fostering deep connections that enrich both the brand and its audience.

I seek every day to transcend the transactional, craft messages that can resonate.

I know I’m not the smartest marketer in the room, but I remind myself that my job is to bring authenticity to our projects. In the journey of marketing, let’s not forget the ultimate destination: to connect, to resonate, and to engage from one heart to another.

I’d love to hear your thoughts, so let’s start a conversation or 2. Please reach out to me with your own views on the human aspects of your marketing roles.

My Ideas on Making Your Product Sticky

My Ideas on Making Your Product Sticky

Jason Steed President and CEO at Targa Media

Jason Steed

President and CEO

My Ideas on Making Your Product Sticky

As a designer and marketer, I love how we creatives get to help ideas to become sticky. Sticky ideas make for meaningful campaigns, conversations, and ultimately, conversions. I’m curious how your 2024 product lineup is poised to solve big problems. I’ll bet if your customers gave you just a little of their time, they’d like what they heard. Being sticky is a great way for your tribe to listen to your story. From my 25+ years of gluing together impactful messaging, here are some marketing insights that have stuck with me, along with some new discoveries.

Start here: List a few campaigns that seemed to stick, even if they lost some momentum over time. From your list you’ll leverage some reliable basics that will help offer best returns. Spotting what’s working is a learned skill. But more importantly, in my experience, your list will help you spot what’s not working. And therein lies real marketing momentum.

Consider your Product’s Potential as your Campaigns Become Sticky
“Sticky” doesn’t mean permanent or “unchanging,” It means sticking to your customers as they shift and adapt. A message’s ability to pivot quickly is one of the best ways to stay ahead of the competition and “lock in” with your customers. Finding the sweet spot will shift. Sweet spots are moving targets, and a big part of our job at Targa as creatives and marketers is to anticipate. What’s working will continually fluctuate. It’s a challenge and opportunity that I enjoy every day! Important note: I’m talking about small pivots that propel your message. Don’t reinvent or dilute your brand. We’re adding glue, not stripping paint off the walls.
Five Strategies to Stick To:

1.  List all the ways you track results. Get to know all your sources: surveys, web analytics, social media insights, email campaign metrics, word of mouth, referrals, etc. Then grade them! Keep your metrics simple so that you use them.

2.   Ask your customers what’s sticky. Surveys are a start, but there are many other effective tools. Sticky ideas come from knowing what makes them tick, where they spend their time, and what solutions they’re truly looking for.

3.   Ask your competition what’s sticky. Analyze their marketing strategies to identify their tactics and their gaps. Side note: There may be good reason for those gaps, if your competitors have made their own smart pivots. You can follow their lead while still differentiating your brand and products.

4.   Be quick to market! Here’s where Targa makes a big impact on behalf of our clients: We’re steeped in agility, from our foundational philosophies and design tools to our abilities to watch campaign results in real time.

5.  A/B testing, but not A through Z testing. Experiment with different versions of your marketing materials through A/B testing. This involves creating two or sometimes 3 variations, and then analyzing which performs better. As I mentioned above, keep your metrics simple. Avoid testing a pile of variables at once, as this muddies any usable results and delays critical timing (a.k.a. missed opportunities).

“I’m talking about small pivots that propel your message. Don’t reinvent or dilute your brand. We’re adding glue, not stripping paint off the walls.”
Stick to it!

My team and I can help. We love the inherent challenges of following a moving target, and we can help you anticipate where your customers will be next.

BONUS: How to be sticky with event marketing

Do you have some pretty cool events planned in 2024? Good for you! Here’s my checklist on how to get your marketing investments to pay off:

I talk often with our clients about connecting with non-attendees just as much as those in attendance. Regardless how many of your target customers show up and find you, you still have a vital database of non-attendees to connect and resonate with. What are your  “We missed you” tactics?

Being sticky with non-attendees: Your event campaign needs a component to let non-attendees know what they’ve missed out on. Offer them a slice of an attendee perk, such as a soon-to-expire video-captured demo. You’ll create high perceived value when you become their “event recon.” And therein lies the power of building relationships.

In summary, plan your event tools with non-attendees in mind. Interactive in-person experiences are the icing on the cake. Think through virtual versions of those in-person activities. They often require minimal resources when they’re part of your initial event planning. Reach out if you’d like ideas on this.

How My Customer Database Rescued Me

How My Customer Database Rescued Me

Jason Steed

Owner & CEO

How My Customer Database Rescued Me

At minute 15, my podcast host, Kyle Knowles, asked me how I was able to surface after a previous company of mine went belly up in 2002. I had a mountain of debt to deal with as my business partner was nowhere to be found. Here’s a snippet of that podcast interview where Kyle helped me rediscover some of those course-changing moments from 21 years ago.

Podcast Snippet: Start-up Goes Bust in 2002…Now What?

To set the stage, my business partner in my previous company and I had very different visions for building a company. Such polar opposite viewpoints would ultimately be the demise of the company. So it became a big real reality check when I was left the only guy in town holding the bags, and it was suddenly my name on 100% of the secured loans and the debts. That was a very scary place to be figuring out how I would make good on leased equipment and office costs and…everything.

[Podcast transcript]

[Kyle 18:37] So, what did you do?

[Jason 18:41] Almost overnight there was chaos, skepticism, and a smothering dose of reality…questions like, “Who’s where and who owes what, and where are the contracts?” This was a very heavy, scary place to be. And quickly, I had to make the choice either to go in-house or try to build something myself.

Relying on my Customer Database

[Jason 19:35] So there I was, on day one of my newly formed company Targa Media. Not only do I have to take care of the needs of my family with two young children, but I also have to make good on debts and figure out how to stay afloat. I certainly had the option to file for bankruptcy or something to that effect, and I received varying sources of advice on that. And for some, bankruptcy can be a godsend for managing and moving forward. However, I did not choose that path. Instead, I fought through, knowing that I couldn’t burn bridges in Utah; it’s too small of a place where everyone knows everyone else. I just knew I had to have the grit and the courage to talk, negotiate, work through challenges, and make something happen.

“I recognized the value I had for the customers and the vendors who trusted me and were willing to work with me. I made commitments to refer business to them and pleaded for their patience as I tried to build and mature my new business.”
Some factors that I attribute to my necessity to get the ball rolling in such awkward circumstances—where I hadn’t built up a nice nest egg, hadn’t consulted with smart people, and didn’t have other partners to embark on a new venture with—centered around the value of the customer database. I recognized the value I had for the customers and the vendors who trusted me and were willing to work with me. I made commitments to refer business to them and pleaded for patience as I tried to build and mature my new business. Bless Heather’s heart; she was dealing with random collections calls from creditors at home. She was a fighter and a trooper for many, many years. Just as I always say, she was my rock throughout all of this. I wanted to provide for her what she deserved, and she wanted me to continue to thrive and have the energy that I felt as an entrepreneur and business owner, which I believe is part of my identity.

So that was my process of gaining momentum, figuring things out, and valuing the customer database, vendor database, and partner database. I realized that I was working with people, not just company names, corporations, printers, and service providers. These were individuals, and that realization has been, and still is, a driving factor in my journey. The thing that makes me look forward to Monday mornings is the opportunity to work with valued customers and a dedicated staff, and to face new and interesting challenges. I find myself Googling answers every day, just trying to keep up with technology, offer value, and bring rewards into my life and the lives of the people I work with

Products on the shelf

Full Podcast Episode

You can listen to the full 1:06:30 audio interview from Kyle Knowles at mmmpod.net/jason-steed I’m amazed at how connected Kyle’s and my business worlds have been, and how we made so many of those discoveries during our interview. I had a great time during my hour with Kyle.

Key takeaways:

  • Why I wanted to be an entrepreneur
  • What it took to rise from the ashes of one business to start another
  • How my creative value to our clients has evolved
  • How I carve out time as a manager to be a maker

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

Jason Steed

Owner & CEO

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

By definition, we’re storytellers for our customers. Stories bring life and longevity to our products. Focusing on the shiny one-liners distracts us and our customers from engaging conversations. Stories give your product more meaning through a sincere dialogue. And within those stories, it’s your customer—not your product—who becomes the main character. Let your product bring your main character to life. Your loyal customers have stuck around because of the stories that we marketers and business leaders tell. In contrast, attention-grabbing tactics have no staying power and degrade loyalty

Make Your Customers the Main Character

For those who know me, I’m no word wizard. I tell stories through visuals, audio, and personal experiences. If producing a power-punch headline is hard for you too, take heart—it’s not all riding on that zippy headline.

Storytelling need not be complicated or time-consuming. In fact, you’ll find it to be a lot easier and much more effective than stringing together attention-grabbers.

Marketers make your customers the hero of your story for better engagement
Storyform marketing campaigns extend engagement

Stories Expedite and Extend Engagement

Stories don’t beat around the bush; they have intention. We all relate to stories—it’s how we’re wired as human beings. Stories make for genuine brands and long-lasting relationships. Complex solutions become better understood and more relatable. And relatable becomes memorable.

Example: Marketing to a Decision-maker through Storytelling

Getting the attention of your most valuable customer can sound incredibly daunting. When that person becomes the main character of your story, we storytellers start to better understand our customer’s attributes.

In your customer’s story, you’ll find yourself using use genuine language to describe how this person could interact with your product. How do they use your product? In essence, what makes your customer tick? Your marketing message begins to take shape with words that describe experiences, not product hype. Words like timely, inventive, convenient, on-task, and helpful begin to emerge. More importantly, compelling steps of a more complex marketing campaign begin to unfold. You can tell your story with the end in mind.

“We tend to want to make our products the main character. Don’t do it. Tell your story with your customer as the main character.”

Focus Points in Storytelling

Here are a few focus points for creating a meaningful narrative and staying top of mind

Stories show you how your customer evolves. How does your product extend beyond the initial sale? Consider how your technology evolves with your customer. You’ll also understand how to keep your product viable over time.

Stories make your products memorable. Stories evoke brand loyalty and emotions, making your service more memorable than facts and figures. This can influence decision-makers to remember your brand when the time comes to make a choice.

Stories keep things simple. Storytelling uses natural, authentic language. Simplicity enhances the effectiveness of content marketing efforts, ultimately boosting engagement and conversion rates.

Stories help you get out of the way. Storytelling puts your products in a better perspective, essentially forcing you to see how your customer will interact with the product in ways you likely hadn’t thought of. This can feel uncomfortable, but trust it.

Stories Make for conversations that last. It’s our role and responsibility as marketers and entrepreneurs to be real—to nurture human connections. When we shift from attention-grabber to storytellers we change a product pitch into a lasting dialogue. Extend lifetime customer value through real connection.

Here are more helpful resources around storytelling within your marketing strategy:

  1. Building a brand story, The B2B Playbook
  2. Key components of storytelling, Caramel Coaching
  3. Storytelling that moves people, Harvard Business Review

Case Study: From Flighty to Grounded

We’ve all been there: Racking our brains for that ultimate tagline; that perfect pitch that sells the sizzle—certain that it’s right on the tip of our tongue.

I was recently in a discussion with a new tech client in the aviation industry. The focus of the meeting started out with us all spinning on a caption that would move the earth. Terms like “Sky-high Solutions” and “Good to Grow” and “Elevate Efficiency” were tossed around, following by short spurts of semi-awkward silence. I ultimately changed the subject with the question, “What’s the average length of your customers’ buying cycle?” Both of my contacts had quite different answers, so we spent some time bullet-pointing a creative brief, then defining a couple of specific audience types. From that discussion came broader topics such as product customizations and convenient feature add-ons. We began crafting a story with aviation mechanics and systems engineers becoming the main characters. Projects and taglines are still yet to be determined, but I’m excited about the context that we can wrap around those details within a compelling story.

About Targa Media

For over 20 years, Targa Media has been helping B2B customers be relevant and authentic in their marketing messaging. From local businesses to global Fortune 500s, our method centers on human motivation. We work hard to understand each product and the people who need it most, and then we build campaigns that match up with emotional triggers. We keep our clients informed every step of the way—from napkin scratches to final designs—so they never waste time or money on dead-end campaigns.

Meet your un-ad agency. We do things a little differently than your average ad agency. More at un-adagency.com

Imposter Syndrome, and How We Creatives Can Rise Above It

Imposter Syndrome, and How We Creatives Can Rise Above It

Jason Steed

Owner & CEO

Imposter Syndrome, and How We Creatives Can Rise Above It

On Thursday of last week I bumped into 4 isolated instances where “imposter syndrome” got brought up. My morning commute gave me a talk show about imposter syndrome. The day progressed with the recurring topic in business meetings, then a wrap up with one of my boys who just started his freshman experience at college. A crazy coincidence, but it got me thinking about this label. Creatives and marketers are more susceptible to imposter syndrome because we’re being judged by subjective standards. Here I’ll share some of my own feelings of inadequacy, and how I’ve overcome many of them, along with 3 ways creatives and marketers can tackle imposter syndrome. PS. No, this issue doesn’t just go away on its own.

Creatives and our Scary Spotlights

Many successful creators and marketers can often feel like frauds, just waiting to be called out. As writers, artists, performers, and creative leaders, our creations are our identity; out there under the spotlight for all to scrutinize. Yikes, we’re shining a light on our very souls! Maybe you can relate? I certainly can, though I’ve come a long way in my own career and personal life. Although not an actual diagnosable disorder, thinking of one’s self as a “creative fraud” can feel pretty real. Imposter tendencies can rob us of joy and fulfillment in our work, undermine our potential, and can even stifle creativity.

Even the best creatives miss the mark. Simon Sinek refers to his 1st Pancake example for creatives. The first pancake is so often a throw-away. It’s the 3rd pancake that we’re most proud of and that’s worthy of serving others. But guess what…there’s never a 3rd pancake without the first pancake.

Simon Sinek creatives and their first pancake
“As creatives and entrepreneurs, if we are to lead by example, let’s start by addressing and correcting symptoms within ourselves.”
Allow me to share a short list of imposter moments in my own life:
  • Being the teacher’s pet (but not the smartest kid in the classroom)
  • Performing at youth piano competitions (the end of each performance left me feeling both relieved and guilty)
  • Being envied or “called out” in Junior High art classes
  • Being a new dad
  • Being a veteran dad
  • Being an entrepreneur (I’ve slowly shifted my mindset from “Maybe I should get a real job, so I can see how marketing is done” to “Maybe I know what I’m doing”)
  • Leading a team of agency creatives
  • Writing this blog ;-]

My Personal Turning Point: The Mentors in My Life.

Though I’m in a much better place today, my insecurities have been deep and long-lasting through much of my career. I underwent a 20-year maturity with the help of my wife, friends, clients, and associations such as the Salt Lake Chamber of Commerce. I recall my acceptance as one of the Chamber’s 25 local business leaders enrolled in their annual Leadership Utah program. Boy, did I feel like an imposter when I introduced myself and company name that August morning in 2003. I was uncomfortable from head to toe, even wearing a newly purchased blazer and Wingtip shoes that I prayed I was safely hiding inside of. I feel like I can measure my path to confidence, thanks to great leaders within the Chamber who helped me peel away layers of desperate doubt.

Three Ways for Creatives to Tackle Imposter Syndrome

  1. Fail it till you nail it. This is my spin on banning the ugly word “fake” in fake it till you make it. As creatives we simply need to put in the time and effort, realizing there are no shortcuts. Anybody who gets it right the first time is a victim of beginner’s luck, and “luck” sounds pretty fake to me. See my example above about the first pancake. .
  2. Reframe “potential” as part of the journey, not the destination. We all “reach” for potential rather than land on it. As a perfectionist, I’ve often been driven to polish everything. As a result, I would often come across to my peers and co-workers as being unrelatable or incongruent. As human beings we crave empathetic experiences. Our flaws make us relatable and relevant to others. Be the whole package…flaws and all! .
  3. Make small daily corrections instead of taking on those Goliath moments. Realize that feelings of inadequacy apply not just to the big roles but also to smaller daily occurrences. Imposter syndrome is sneaky that way. “Feeling stupid is called “life,” says Dr. Valerie Young, co-founder of Impostor Syndrome Institute.

In Summary

Acknowledge that most creatives and entrepreneurs suffer from time to time with “imposter” labels. Our identity is so deeply tied to the things we produce and display. We make giant leaps forward when we acknowldge we’re all in the same boat…from writers to artists to actors to marketing managers…and the list goes on. Put everything on a pedestal…the good, bad and ugly. Shine the light on it in order to illuminate your own worth and identity. It takes guts. It takes practice. Recognize how your failures are your successes.

Coincidentally, the song Brass in Pocket by The Pretenders has been in my wife’s and my heads all week, “…Gonna use my, my, my, imagination. ‘Cause I’m gonna make you see there ‘s nobody else here, no one like me.” Wow, there are so many nuances in the band name, the lyrics, the timing…clearly, this month’s topic was written in the stars!

Brass-in-Pocket by The Pretenders