Lisa Harmer

Campaign and Program Director

Gamification in Marketing

by | Jun 9, 2025 | Relationship Marketing

Game On: Why Gamification Marketing Is Winning Big — and Why Targa Is Leading the Way

Marketing today demands more than attention—it demands connection, emotion, and engagement. That’s where gamification comes in.

We were introduced to gamification by one of our clients who worked closely with Playable, the leading gamification platform behind some of the best-performing interactive marketing experiences on the market. After working together on some impressive campaigns for Logitech and other global clients —campaigns Playable called “the best they’ve ever seen”—we’re pumped to help more brands unlock this next evolution of marketing engagement. First, let us walk you through some interesting things we’ve learned along the way.

What Is Gamification in Marketing?

Gamification in marketing means using interactive, game-like elements to boost brand engagement, drive behavior, and create memorable customer experiences. Let’s be real. We thought it was interesting and certainly a fun creative challenge.

But it’s not just about fun—it’s about results:

    • It’s a new powerhouse for marketers. 90% of marketers say they “love” gamification. No doubt because they see higher engagement, not just because they’re fun.
    • It taps into core human psychology. People love to play, compete and be rewarded!
    • It works across the entire customer journey. Brand awareness, lead generation, loyalty building, data collection, and more.

From spin-to-win games to quizzes, challenges, contests, and skill competitions, gamification offers marketers a new kind of toolkit for engagement.

Sweet Success: A tasty introduction to the power of gamification

To promote a new pretzel-chocolate flavor, M&Ms created an inexpensive “eye spy” game where gamers searched for a pretzel shape in a sea of M&Ms. The game spiked user engagement with 25,000 new likes on Facebook, 6,000 shares, and 10,000 comments (some of them were probably even nice!). The game was a great example of how gamification can be used to infuse new energy into a brand or product.

Products on the shelf

When to Use Gamification

The cool thing about introducing gamification to a marketing campaign is that it cuts through the noise which is so critical now, drives more meaningful engagement with customers, and captures customer data in a way that feels natural—not forced. We recommend using gamification in a few cases:

But it’s not just about fun—it’s about results:

    • Launching a new product, or revitalizing an existing product
    • Building awareness around a new campaign or promotion
    • Targeting a hard-to-reach or over-messaged audiences (aka everyone!)
    • Promoting shareability, storytelling, or education
    • Nurturing leads as they progress through the buyer journey
    • Increasing customer engagement and loyalty
    • Gathering unique insights you can’t get from traditional marketing tactics
    • Capturing data directly from customers

Hopefully, these ideas inspire you to think a little more about how gamification might be a useful tool in your marketing campaigns. If not, feel free to reach out. We love brainstorming ideas around blending fun and games with strategic results!

Why Playable and Targa Make a Great Team

When Playable brings next-gen marketing games to life, they are the experts in how to maximize the games’ capabilities to engage gamers and deliver success. But they turn to a creative marketing agency when they need uniquely smart design—they need a team that knows how to strategize, create, and deliver results. And understands the unique nuances of gamification in marketing.

That’s where Targa comes in.

    • We help leverage the Playable platform to promote the client’s business objective, and design games that have impact.
    • We then align story, mechanics, and aesthetics to the company’s brand and buyer journey.
    • We also tap into the fundamentals of behavioral economics — like reward motivation and positive reinforcement.
    • We seamlessly integrate every game, or series of games, into fundamentals of behavioral economics As part of complete campaigns, we tie engagement back to lead generation, brand building, loyalty, and sales.

The results so far?
Engagement rates that beat benchmarks, brand experiences that customers remember, and recognition from Playable as their top-performing agency collaboration to date.

Why Gamification Belongs in Your Strategy

Whether you’re targeting consumers or business buyers, gamification helps you:

  • Boost lead capture with high-value first-party data
  • Drive longer engagement times across campaigns
  • Increase repeat visits and customer loyalty
  • Create memorable experiences that differentiate your brand
  • Strengthen marketing performance across every stage of the funnel across every stage of the funnel
  • Stand out in a crowd, even when speaking to internal or partner audiences, even when speaking to internal or partner audiences

Plus, with a platform like Playable, marketers can track everything from registration rates to game completions to time spent—turning every game into actionable insights.

Why Work With Targa?

Gamification only succeeds when it’s tied to real strategy—not just pretty design or gamey gimmicks. Targa implements our core strategy, matching message to motivation, unleashing creativity, and focusing on outcomes.

    • Strategic campaign integration (not just standalone games, although those are pretty freaking cool too!)
    • Custom content and creative that amplifies the experience because we know how to maximize the game’s impact while promoting the brand goals
    • Performance-focused planning that ties games to real marketing goals
    • Agile execution with a focus on measurable outcomes
      with a focus on measurable outcomes

Playable trusts us with some of the world’s best brands because we know how to create experiences that perform—and we’re ready to help you do the same.

Ready to Play Smarter?

Gamification isn’t just a trend — it’s a marketing evolution. And it’s a strategy that works even better when you have the right partner to guide the way.

Let’s talk about how Targa + Playable can level up your next campaign.