Helping Good Brands Get Even Better

Helping Good Brands Get Even Better

Lisa Harmer

Campaign and Program Director

Helping Good Brands Get Even Better

Beyond the Facelift: A Brand Evolution Story

Sometimes the strongest brands need a refresh to keep leading.

At Targa, we see branding as more than a logo or color palette—it’s the story and promise that connects a business to its audience. And sometimes, even the strongest brands need a refresh to keep their edge.

That was the case for Tenacity, a category leader in enterprise-grade captioning. As new competitors entered the space and opportunities with partners like Cisco emerged, Tenacity needed more than an update—they needed a brand evolution that could reflect their leadership, sharpen their voice, and resonate with a broader audience.

We worked with them to rethink everything from messaging to design elements, creating a modern, human-centered brand that captured their values while setting them up for growth.

The results? Let’s just say the response was immediate and game-changing.

Read the full case study to see how we helped Tenacity reimagine their brand.

Why We Love This Work

This project reminds us why branding is one of our favorite challenges at Targa. Done right, it’s not just about looking better. It’s about thinking bigger. It’s about giving clients a stronger voice in their market and a sharper tool to win in a competitive landscape.

For Tenacity, the rebrand was a launching pad. For Targa, it was another chance to do what we love most: build brands that tell powerful stories, create connection, and spark growth.

Targa Tells All

“I’ve known Steve since our college days—back when our big ideas were scribbled on napkins, and our product was on 3.5” floppy disks. I’ve worked with Steve over the years to help launch other brands, including RealScript, transcript automation software, and Cooksy which sells high end kitchen equipment. When Steve came to us for some expert help on taking Tenacity to the next level, I jumped at the challenge. This is the kind of partnership I love to build through Targa—long-term, collaborative, and built on trust. We love learning about new industries, audiences and products as much as we love getting startups off the ground; we help them grow faster, smarter, and stronger—with a team that’s as invested in the journey as the founders themselves.”

Beyond the AI Hype: Why Targa Brings the Human Intelligence

Beyond the AI Hype: Why Targa Brings the Human Intelligence

Lisa Harmer

Campaign and Program Director

Beyond the AI Hype: Why Targa Brings the Human Intelligence

Everyone’s still talking about AI. Not a lot of people are talking about how often it fails.

MIT’s did some research that says 95% of enterprise AI pilots deliver zero measurable ROI. Not because the models are broken, but because the inputs are. Bad processes. Blurry strategies. Poor data. Garbage in, garbage out. That can happen in the creative agency world too.

A lot of marketing people think about AI as a cost- or time savings tool. That may have some truth to it but the real win in the AI era centers around the way we harness it to accelerate our teams—creating better work, more thoughtfully, and more efficiently. Good stuff in, better stuff out.

How we Leverage AI

At Targa, the AI + HI mission inspires us. We dig deep, researching relentlessly, constantly testing new ways to grow our business, our team, and our clients. We bring our creative brainpower, strategic research, and broad cross-industry experience to shape our AI conversations with one irreplaceable input: our Human Intelligence (HI).

But it’s not just about fun — it’s about results:

    • Experience. We’ve studied our clients, their business, their brand, and we know their objectives like the back of our hand. But—and this is important—we’re viewing everything with a fresh lens to keep focus not just on what the brand wants to say but what the customer needs to hear.
    • Perspective. We work across clients, industries, and markets—building context and nuance that AI on its own just can’t replicate. We capture a depth of learning through trial and error across industries and apply that successfully to each client’s specific challenge.
    • Care. We feed AI with clarity, creativity, and strategic insights. Our natural creative problem-solving skills help us sharpen our conversations with AI so they actually make sense. Much like a designer will tweak spacing or futz with a shade of blue to get it “just right”, our strategic guidance for AI has the same thought and nuance.

From spin-to-win games to quizzes, challenges, contests, and skill competitions, gamification offers marketers a new kind of toolkit for engagement.

Why It Matters for Our Clients

Some clients worry about whether agencies “use AI” in their process. They do. We all do. The real question is how.

Targa’s goal around our AI + process is to consistently deliver:

    • Smarter inputs:  Real strategic direction, not just prompts.
    • Cross-industry insights: insights drawn from years of hands-on client work.
    • Human creativity + AI efficiency: faster outputs, more impactful results.
    • A personal touch: AI doesn’t care about your business. We do.

At Targa, we don’t buy into AI just because “everyone’s doing it.” For us it’s about integrating AI with HI to accelerate the right ideas, not the wrong ones. That’s the hype we love to hype.

Final Thought

AI alone is not the answer to every challenge. But with the right HI, it can help propel your business to the future. That’s where the Targa magic happens.

Is it Targa Time? Why Smart Leaders Contact an Agency

Is it Targa Time? Why Smart Leaders Contact an Agency

Lisa Harmer

Campaign and Program Director

Is it Targa Time? Why Smart Leaders Contact an Agency

You’ve got a solid team. You’ve got a clear vision. What you don’t have? Time, budget, or quite enough hands to get it all done.

When headcount stalls but expectations keep climbing, marketing leaders are left balancing business goals, team bandwidth and burn-out or flight risk. You’re still expected to move fast, think big, and deliver impact—just with fewer resources.

That’s where an agency like Targa fits in. We don’t replace your team. We extend it. Think of us as your pressure-release valve for everything from campaign strategy to content production—without the overhead or onboarding slog.

We drop in, plug gaps, bring fresh thinking, and help you keep momentum without dropping balls or losing sleep.

 

So…how do you know if it’s Targa Time?

    • You have too much work but not enough time or resources..
    • Your in-house marketing team is overwhelmed.
    • You need more strategic and creative minds but can’t hire.
    • Your budgets are getting cut but you have critical work to do.
    • You’re drowning in deadlines and need everything yesterday.
    • You’re stuck dealing with agencies that over-promise, over-charge, and under-deliver.
    • You’re short on content expertise and need messaging that actually connects.
    • You’re launching into new markets and need help making a splash.
    • You’re ready to crush the competition.
    • You need to optimize your marketing and team up with sales for growth
    • You need to streamline your channel marketing with breakthrough campaigns.
    • You need marketing help to re-define or grow your business.
    • From spin-to-win games to quizzes, challenges, contests, and skill competitions, gamification offers marketers a new kind of toolkit for engagement.

So…how do you know if it’s Targa Time?

If you answered yes to even just one of those challenges, we might need to talk! We’re here to become an extension of your team, and make marketing magic happen—faster, smarter, more efficiently, with less stress and more results.

Gamification in Marketing

Gamification in Marketing

Lisa Harmer

Campaign and Program Director

Gamification in Marketing

Game On: Why Gamification Marketing Is Winning Big — and Why Targa Is Leading the Way

Marketing today demands more than attention—it demands connection, emotion, and engagement. That’s where gamification comes in.

We were introduced to gamification by one of our clients who worked closely with Playable, the leading gamification platform behind some of the best-performing interactive marketing experiences on the market. After working together on some impressive campaigns for Logitech and other global clients —campaigns Playable called “the best they’ve ever seen”—we’re pumped to help more brands unlock this next evolution of marketing engagement. First, let us walk you through some interesting things we’ve learned along the way.

What Is Gamification in Marketing?

Gamification in marketing means using interactive, game-like elements to boost brand engagement, drive behavior, and create memorable customer experiences. Let’s be real. We thought it was interesting and certainly a fun creative challenge.

But it’s not just about fun—it’s about results:

    • It’s a new powerhouse for marketers. 90% of marketers say they “love” gamification. No doubt because they see higher engagement, not just because they’re fun.
    • It taps into core human psychology. People love to play, compete and be rewarded!
    • It works across the entire customer journey. Brand awareness, lead generation, loyalty building, data collection, and more.

From spin-to-win games to quizzes, challenges, contests, and skill competitions, gamification offers marketers a new kind of toolkit for engagement.

Sweet Success: A tasty introduction to the power of gamification

To promote a new pretzel-chocolate flavor, M&Ms created an inexpensive “eye spy” game where gamers searched for a pretzel shape in a sea of M&Ms. The game spiked user engagement with 25,000 new likes on Facebook, 6,000 shares, and 10,000 comments (some of them were probably even nice!). The game was a great example of how gamification can be used to infuse new energy into a brand or product.

Products on the shelf

When to Use Gamification

The cool thing about introducing gamification to a marketing campaign is that it cuts through the noise which is so critical now, drives more meaningful engagement with customers, and captures customer data in a way that feels natural—not forced. We recommend using gamification in a few cases:

But it’s not just about fun—it’s about results:

    • Launching a new product, or revitalizing an existing product
    • Building awareness around a new campaign or promotion
    • Targeting a hard-to-reach or over-messaged audiences (aka everyone!)
    • Promoting shareability, storytelling, or education
    • Nurturing leads as they progress through the buyer journey
    • Increasing customer engagement and loyalty
    • Gathering unique insights you can’t get from traditional marketing tactics
    • Capturing data directly from customers

Hopefully, these ideas inspire you to think a little more about how gamification might be a useful tool in your marketing campaigns. If not, feel free to reach out. We love brainstorming ideas around blending fun and games with strategic results!

Why Playable and Targa Make a Great Team

When Playable brings next-gen marketing games to life, they are the experts in how to maximize the games’ capabilities to engage gamers and deliver success. But they turn to a creative marketing agency when they need uniquely smart design—they need a team that knows how to strategize, create, and deliver results. And understands the unique nuances of gamification in marketing.

That’s where Targa comes in.

    • We help leverage the Playable platform to promote the client’s business objective, and design games that have impact.
    • We then align story, mechanics, and aesthetics to the company’s brand and buyer journey.
    • We also tap into the fundamentals of behavioral economics — like reward motivation and positive reinforcement.
    • We seamlessly integrate every game, or series of games, into fundamentals of behavioral economics As part of complete campaigns, we tie engagement back to lead generation, brand building, loyalty, and sales.

The results so far?
Engagement rates that beat benchmarks, brand experiences that customers remember, and recognition from Playable as their top-performing agency collaboration to date.

Why Gamification Belongs in Your Strategy

Whether you’re targeting consumers or business buyers, gamification helps you:

  • Boost lead capture with high-value first-party data
  • Drive longer engagement times across campaigns
  • Increase repeat visits and customer loyalty
  • Create memorable experiences that differentiate your brand
  • Strengthen marketing performance across every stage of the funnel across every stage of the funnel
  • Stand out in a crowd, even when speaking to internal or partner audiences, even when speaking to internal or partner audiences

Plus, with a platform like Playable, marketers can track everything from registration rates to game completions to time spent—turning every game into actionable insights.

Why Work With Targa?

Gamification only succeeds when it’s tied to real strategy—not just pretty design or gamey gimmicks. Targa implements our core strategy, matching message to motivation, unleashing creativity, and focusing on outcomes.

    • Strategic campaign integration (not just standalone games, although those are pretty freaking cool too!)
    • Custom content and creative that amplifies the experience because we know how to maximize the game’s impact while promoting the brand goals
    • Performance-focused planning that ties games to real marketing goals
    • Agile execution with a focus on measurable outcomes
      with a focus on measurable outcomes

Playable trusts us with some of the world’s best brands because we know how to create experiences that perform—and we’re ready to help you do the same.

Ready to Play Smarter?

Gamification isn’t just a trend — it’s a marketing evolution. And it’s a strategy that works even better when you have the right partner to guide the way.

Let’s talk about how Targa + Playable can level up your next campaign.

Becoming an Action Hero—Here’s Why It Matters

Becoming an Action Hero—Here’s Why It Matters

Lisa Harmer

Campaign and Program Director

Becoming an Action Hero—Here’s Why It Matters

Remember this? AI-generated action figures popping up all over LinkedIn like collectibles at a toy store. What started as a playful trend quickly turned into a movement with momentum. One of the original posters who started the frenzy wrote:

“LinkedIn, did we just start a trend?
Monday I posted an action figure of myself…It blew up!
In less than 48 hours…

→ 60,000+ impressions
→ 1,000+ reactions
→ 200+ comments
→ 30+ tags from people remixing it”

For marketers chasing the elusive next viral moment, you know those numbers are no joke!

So what did we do?

Products on the shelf

 Everyone on our team jumped in with custom action figures—complete with stylized poses, personlized gear, and a few inside jokes. (Spoiler alert: Our designer’s figure features the one plant he hasn’t killed yet. And, of course, Gary the cat—our favorite Zoom guest—makes a cameo). But this wasn’t just for fun—okay, it was mostly for fun—but it also said something about how we show up: creatively, collaboratively, and with just the right amount of weird.

Making the Most of the Moment

Trends move fast and this was no exception. So we knew we needed to be at the leading edge of the wave. So we discussed the strategic motivation behind our next steps. Okay, that’s a lie. We really spent most of the morning playing around with AI making our action figures. And, yes, most of us were highly challenged getting AI to capture the nuances of our individual selves. It’s amazing how you would ask for a change to your outfit (no, I do not dress like a frumpy librarian) and end up with that fixed, but then my dog ended up looking more like a bulldog than a Rhodesian Ridgeback.

In between the laughs and fun, we saw an opportunity. This wasn’t just about having fun. It was a chance to show clients, partners and prospects who we are—and what we’re capable of when strategy and creativity come together.

Why It Worked: What Made the AI Action Figure Trend So Effective?

It checked all the boxes of viral success, while still giving people and brands the room to show personality:

1. Cultural Timing
It landed when AI-generated content was peaking in curiosity—but still fresh enough to surprise and delight. It tapped into both nostalgia (action figures!) and innovation (AI-generated visuals!).

2. Personalization
Everyone got to be the hero of their own story. We all love seeing ourselves reflected in content. This trend quite literally put creators and their teams in the spotlight, with personalized output that felt fun and fresh. You’ll never think of a boring headshot the same again!

3. Brand Humanity
It wasn’t about a product or a sales pitch—it was about showing the humans behind the brand in a fun, creative way. The character of the brand becomes a reflection of the people who bring it to life.

Sold as a Set

One of our favorites creations was created by our fearless leader, Jason, and his wife, Heather, who also happens to be an extremely talented designer on our team. This powerhouse duo makes daily miracles happen at home and at the office.

4. Shareability
Action figures are inherently visual, instantly recognizable, and just weird enough to prompt engagement. Add a clever caption or behind-the-scenes story, and it practically begs to be shared.

5. Low Lift, High Return
Tools like AI image generators made this an easy lift for marketers—no photoshoots required. And, for the naysayers who complained that it made everyone dull and samey-samey, our challenge is: be different!

Trendjacking the Right Way: How to Use Trends Without Losing Your Voice

It’s tempting to hop on every viral train, but not every trend is worth chasing. Here’s how to do it right:

Make Sure It Aligns
Before participating in a trend, ask: Does this reflect something true about our brand? If not, skip it—or adapt it so it does. Targa’s AI figures worked because they echoed our creative energy and team-first culture.

Add Your Own Layer
Don’t just copy/paste the trend—contribute to it. Make it yours. Whether it’s a creative twist, a caption that connects to your values, or a CTA that invites others to participate, your audience will notice the effort.

Think Engagement, Not Exposure
Trends are noisy. To rise above the noise, aim for connection over clicks. When you use a trend to invite your audience into a conversation—“Which one of us would win in a cage match? Wrong answers only.”—you create lasting brand engagement.

Stay on Brand, Even When You’re Off-Beat
Fun doesn’t mean off-message. A playful moment can still reinforce brand traits—approachable, inventive, bold, etc. The best trend-based content still feels unmistakably you.

Trends move fast. So do we.

Talk to Targa about creative that connects—and converts.

👉 Let’s talk

Jason’s Take

 At Targa, we love a good trend. But we love it even more when we can use it as a springboard to tell deeper stories, humanize our brand, and help our clients do the same. If you’re looking for creative ways to stand out, spark engagement, or even launch your own micro-moment—get in touch. We’re already brainstorming the next wave.