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The Tone and Timing of Relevant Marketing

The Tone and Timing of Relevant Marketing

Jason Steed

Owner & CEO

The Tone and Timing of Relevant Marketing

Human emotions are at the heart of relevant marketing. Easy in theory, harder in practice. I hope this conversation and a few examples will be helpful to you in staying top-of-mind as a marketer or business owner. I’ve certainly been thinking a lot about how we marketers keep our product and message relevant and authentic. A great solution is only great when shared with the right people at the right time. Here are some of my thoughts on the tone and timing of relevant marketing:

1. Have a 1-on-1 dialogue. You’ve heard the adage “Dance as if no one is watching?” Well, here’s a new one: Post as if one person is listening. I believe we marketers have an opportunity and responsibility to craft our message toward that one ideal customer. Otherwise we lack structure and intention. As a result, our stories become bold and relevant. Bold because 1-on-1 dialogues create clear and confident voices. Relevant because emotional resonance cannot happen with “megaphone messaging” (generalizing messages to a wide audience or speaking to everyone at once.) When we try to speak to everyone, listeners begin to tune out; the message feels like it “no longer applies.” We’ve missed our opportunity to resonate emotionally. Here’s an example:

  • Offer A (high relevance using a 1-on-1 dialogue): “Hi, I seem to recall you’re looking for a better way of managing your tasks because your long commute and part-time job pull you away from calendar alerts. I’m in a similar boat, always trying to get my crazy schedule back in order. A couple of my co-workers help me stay on track, but my boss isn’t so great at it. Here’s something I’ve tried, and it works well with Google Alerts. I’m a bit clunky with technology, so I like how it gives me hands-free alerts when commuting and syncs up nicely with shared calendars. Do you think this is something that could help you too? More info here.”
  • Offer B (low relevance using megaphone messaging): “Does your hectic schedule have you pulled in multiple directions? We get it, you need to manage your priorities, both personal and professional. Here’s a solution that’s compatible with many leading calendaring tools. Whether you’re good with technology, or you easily break things, this solution brings hands-free alerts into an organized space to bring you peace of mind. Take the stress out of your day today. Learn more.”

Put yourself in your ideal customer’s shoes; how would each of these 2 ads or posts resonate with you? Which ad feels more authentic? Which feels more relevant?

2. Be consistent. I know, this idea is so overstated, but consider the upside of breaking through the clutter. Your spoiled readers and listeners expect to hear from you on their own timeline. They expect you to be on their radar when it’s convenient for them, not for you. I get it, putting “creativity” on a schedule is counterintuitive and something that a non-creative person would recommend. But you’ll be surprised by how often your writer’s block moments and creative slumps generate really useful and authentic messages within life’s inevitable constraints. Schedule it, and get it done!

Content marketing is a muscle to be worked-out and stretched often. About a year ago I took my own plunge into consistent writing. I’ve never considered my life to be a “story,” just some interesting experiences scattered throughout my daily narrative. Then it hit me, isn’t that what a story is? I have some things I’m passionate about, and I’ll bet that my story could be relevant to somebody else—if they can find it. That’s where consistency comes in. I’ve been fairly regular in sharing Instagram posts 3 or 4 days a week for the past 52 weeks. I talk about my personal experiences and discoveries, always relating them to my company’s mission and product offer. I know that some of my thoughts and ideas resonate and some don’t. But I simply cannot forecast which posts will be relevant to the right person at the right time. It’s not for me to decide. Others will decide that on their own, but only If I’m on their radar. And in order to be on their radar, I have to post consistently. Here are a couple of tactics that might help you be consistent:

 

  • Create a content calendar. This gives your brain a chance to process a bite-sized snapshot of what you’re trying to accomplish. A step-by-step process is powerful for your conscious and subconscious mind. A calendar could be in the form of a bulletpointed outline, or a more formal weekly grid. Here’s a good starting template. Examples are Hubspot and HootSuite
  • Get somebody to hold you accountable. That somebody could be a co-worker, your marketing team, a friend or family member, or your audience of subscribers. Don’t over-promise. Just promise.

3. Be vulnerable. Ah yes, this is where relevance truly takes hold. Marketers are storytellers. Stories have meaning when they include human traits such as challenges, successes, failures, and emotional depth. My marketing director, Bob Stockwell said it well during a hike a few weeks ago, “Here’s the catch 22: Vulnerability fuels creativity; creatives hate criticism.” It might be scary to let your true colors show in your content, but vulnerabilities boost creative ideas and marketing messages because they expose real human emotion. We’re all drawn to the stories that we can relate to, far more than the well-crafted and “safe” marketing scripts. Here are some tactics for expressing yourself in a vulnerable way:

 

  • Ask instead of tell. Dedicate some content snippets and posts to asking questions instead of giving answers.
  • Put somebody else on a pedestal. What personal qualities are you looking to strengthen? Is there somebody with those qualities whom you admire? Tell all about it.
  • Put yourself on a pedestal. This is particularly difficult for me and for many others. When we “shine” we set ourselves up for scrutiny. We may also feel un-humble when we publicize our strengths. A portion of humility, however, is found in the selfless act of sharing what we know and who we are. When we don’t share, we’re depriving somebody of the chance to benefit from our perspective, or to see something in a different light, or to feel validated, etc.

So here’s the thing: Tone and timing are a marketer’s toolkit for being relevant to your best target audience. You support the tone of your company and product by bringing your own personality front and center. You optimize the timing of your messages by being available and consistent among the deluge of marketing clutter. Nobody but you can voice your unique perspective. Now go make some relevant noise. Deeper dive at Harvard Business Review.

Seth Godin’s Smallest Viable Market and People Like Me

Seth Godin’s Smallest Viable Market and People Like Me

Maddie Gray

Content Lead

Seth Godin’s Smallest Viable Market and People Like Me

Seth Godin doesn’t provide a secret recipe for marketing success in This Is Marketing, but he does give beginning marketers great advice on how to look at marketing. When marketers target their smallest viable market and think about who you want to change, the job gets a lot easier. If that sounds useful to you, read on! Maybe you’ll want to pick up a copy of the book when you’re done. 

Seth Godin’s This Is Marketing is officially the first book I’ve read on marketing, so I’m not exactly qualified to tell you how it stacks up against—well—any other marketing book. Having been “in marketing” for all of six months, I probably can’t tell you where he hit the nail on the head and where he missed entirely and broke his thumb with the hammer. But you know what? In this case that might just be a good thing. The world is changing and marketing with it, so a fresh pair of eyes can’t hurt.

The Smallest Viable Market

And besides, when Godin wrote this book, he didn’t write it for the marketers with 20+ years of experience. He wrote it for the people out there who want to market a product, a specific product that they care about, but they don’t know how.

That much you can tell from the title alone. This Is Marketing. If you’ve been marketing products your entire life, you probably already know what marketing is, and you might leave this book behind on your weekly trip to Barnes & Noble’s Marketing section.
And that’s exactly the point! Godin wrote this book for marketing beginners, and that’s how he marketed it.

He took his own advice.

He found his “smallest viable audience:” a very specific group of people that his product can help; who he was trying to “change,” as he so often puts it. In this case, entrepreneurs with little to no marketing experience looking to share their passion project with the world.

So no, I’m not exactly the person Godin wrote This Is Marketing for either. I’m a fledgling marketer, but I’m not looking to market my own product.

After all, the smallest viable market doesn’t deal with “the minimum number of people [I] would need to influence to make it worth the effort.” (25) I’m already getting paid. I’ll put in the effort my client requests—but now I think I can help guide my client to their most viable audience. I can ask the right questions.

The Secret to Marketing: There Isn’t One

Now don’t expect to read this book and suddenly know just how to rise through the ranks of your marketing firm. It doesn’t give you a step by step to-do list that’s guaranteed to make your products fly off of the shelves—and it certainly won’t tell you exactly how to do that for your clients.

That’s the thing about marketing. There is no magic recipe. Every product you market and every client you market for should be handled differently.

People Like Us Do Things Like This

This goes back what and who you are trying to change. In This Is Marketing Godin calls this idea “people like us do things like this.” He comes back to this point again and again, probably at least once in every chapter (don’t quote me on that, I didn’t count.) No two people are exactly the same, but we all have a personal brand.

I’d describe mine as neurotic-but-creative-tech-savvy-perfectionist. My husband’s would be easy-going-works-with-his-hands-nomadic-adventurer. We don’t buy the same things. People like me will probably spend money on Adobe products and insurance. People like Alec will spend money on camping gear and tools. If people like me are buying Prismacolors, I’m probably going to be interested in buying Prismacolors too. Alec? Not so much. And that’s fine! Prismacolor marketers shouldn’t try to market to everyone. Just people like me.

Maybe sweeping over that one group of “people like us” justifies the effort put into the product. Great! Smallest Viable Market conquered! And maybe it doesn’t. Your smallest viable market may include a couple different kinds of tribes—another term Godin uses for “people like us.”  That’s fine too, but you’ll need to adjust your strategy to include those tribes. Maybe you don’t just want creative perfectionists to buy Prismacolors, you want all creatives to buy them. Those are two different messages. Maybe you advertise that the vivid pigment in Prismacolors makes for more realistic art—clean lines, bright colors, high contrast—just what an artistic perfectionist is looking for! For all creatives, maybe you argue that these high-quality pencils will take their art to a more professional level. I don’t know a single artistic soul who isn’t looking to improve their craft.

What I’m saying is, Godin doesn’t give you the exact process of marketing success because he can’t. Instead, he gives you the questions you’ll need to ask to figure it out for yourself.

Building Tension with Marketing

I think marketing can be defined in two words: building tension. I think Seth Godin might disagree with me and suggest “making change.” That’s true for him, I think, and for his smallest viable audience. After all, they have created a product that will change the world and marketing is the only way to put it into action.

But for me, an employee at a marketing firm, building tension is more accurate. I’m trying to make people want to buy something. The only way to do that is to tell a story. (21) Stories are all about tension. If you were to write a story where everything was perfect, it would be boring. Stories live and breathe tension.

When you’re writing a story for marketing purposes, your smallest viable audience is the main character and your product is the resolution. So what’s the problem? What’s the tension? What are you trying to change?

Let’s try the Prismacolor example where we’re marketing to people like me (neurotic-but-creative-tech-savvy-perfectionists.) I use a drawing tablet instead of colored pencils because I can get more precise, vivid colors, but sometimes I miss creating something tangible. Boom: there’s our problem. So our marketing needs to advertise that Prismacolors have all the vivid color and precision of digital drawing while also providing a tangible result, not just pixels on a screen. Maybe your headline would be something like “Get Back to Your Artistic Roots” and your subhead would boast about “pixel-precise Prismacolors bring RBG-vivid colors to paper.”

So long story short, This Is Marketing won’t solve your problem, but it will give you the tools you need to solve it yourself.  If that sounds like what you need, pick up a copy of the book! If not, check out our blog for more marketing topics. After all that, if you still need help with marketing— Targa Media’s got your back.

Jason’s Take

I feel that Maddie brings a couple of great marketing points into vivid color. She found some obvious gems in Seth’s book that I simply didn’t spot, namely that we marketers have a lot of tools at our disposal, but our best tool has no fixed formula; no magic recipe. We bring to the table our own secret sauce for empowering personal brands because we know how powerful and “personal” our brand can be. We’re human beings interacting with other human beings, and the “product” we sell is only powerful if it can power those connections. Marketers, let your inspirations come, as it often does for people like Maddie, in the times and spaces when we abandon the marketing formulas.

Marketers, Replace Bribery with Magnetism

Marketers, Replace Bribery with Magnetism

Jason Steed

Owner & CEO

Marketers, Replace Bribery with Magnetism

I find it interesting how, as a marketer, I’m so averse to advertisements. Maybe that’s because so many advertisements feel like bribes. Bribes are gifts, monetary or otherwise, given to someone in order to persuade them to make favorable and biased decisions for gain. Sound familiar? Truth be known, bribery goes beyond seeking business gains. That new toy may have ended your kids temper tantrum, and maybe in elementary school that candy bar got Ed Hansen to help you with your math homework, but marketers, it’s time to grow up.

Hey You. Want some Candy?

Yeah, it sounds a bit creepy, doesn’t it? Stated simply, bribery is a one-sided calculation which most often leaves a bad taste in your customer’s mouth. Much of marketing is built on the premise that the seller thinks they know what you want, and they’re interested in securing that exchange. At its heart, bribery is a push strategy, meaning marketers have pushed their agenda onto somebody else, often not knowing or even caring about the customer’s true motivation. You most certainly know how this feels as that consumer…perhaps it’s that persistent mortgage broker ad on your work commute threatening mortgage rates will “NEVER be this low again.” Or a promise of “fame and popularity” from a razor offering a closer shave.

Let’s Get Magnetic

Here’s what I propose as a marketing tool to replace bribery: Magnetism. A magnetic attraction—a 2-way process—changes the marketing equation from “push” to a “pull strategy.” Magnetism is strongest when the attracted elements are closest to each other. A magnetic approach to marketing requires two things: 1) that you understand your target audience, and 2) that you get your product and your people close to that audience.

The Big Catch

These critical steps in relationship marketing require a little vulnerability and a lot of attentive listening. Despite those budgets, deadlines and quotas tugging on you, casting with the wrong bait at the wrong time won’t attract what you want to catch. When I go fly fishing, for example, I am often ill-prepared for the questions of more-experienced anglers. “What type of fish are you trying to catch? What are they biting this time of year? What time of day will you be casting?” Believe me, I know those are tough questions to answer. They require time, research, a drive, and a little intuition. Your goal as a marketer is to anticipate the needs of your most valuable customers.

You’ve likely heard of right-time marketing—it’s a marketing principle that revolves around the customer buying cycle, encouraging marketers to look for triggers in buyer behaviors that tell you when they’re “biting.” Despite the influence that marketers have, it’s difficult for the best of us to have much of an impact on the customer’s pace in the buying cycle. Your marketing talents, time and resources are much better spent at seeing those magnetic moments when the timing is right. And, once you’ve got the right combination and the fish are biting, that same bait still not work so well the next time. But that’s a lesson for another blog. [get these images rotating or stacked with this above paragraph [targa_www/wp/wp-content-uploads/PICT2012.jpg, PICT2012.jpg, PICT2012.jpg]. And maybe add a “Caption” such as: {This is me fishing in June 2015 in VanCouver, Canada with my brother and dad. They kept this lake so well stocked that we could reel in Rainbow Trout with any bait and just about any time of day. On day 3 I wanted more casting practice and less catch-release practice, so I tied my fly on backwards to avoid hooking them.}

Dangling the German Carrot – A Case Study

Let’s say that you marketed a product that relied on a channel of resellers to sell your data storage products. Let’s say we offer your distributors generous rebates for units sold. Your promotional campaign might lead out with something like “Resellers, sell 10 units, pocket $100!” This scenario is very similar to how things played out with a Germany-based tech client of mine. Let’s assume that the results of your campaign are unimpressive (as they were with my client’s campaign,) so let’s up the bribe to “Sell 10 units, pocket $200.” I would bet that your result would amount to more units sold. Das ist gut, ja? An interesting thing will happen, however…sales of higher-capacity units will show a steady decline, and the social media chatter will shift toward price points and away from your brand value of convenient storage and quick access to secure data. Bottom line: You could suddenly find yourself acquiring the wrong kind of customer.

I’m not challenging the idea of a rebate program, but through some quick surveys among our client’s distributors we discovered that the true outcome that worldwide customers were looking for was a “secure data with room to grow” solution. By incentivizing “more sold units,” the 3rd party reps were pushing a solution with little magnetic attraction because the campaign did not focus on the value that was important to customers. Targa Media helped to formulate a new program to reward resellers based on “gigabytes sold.” This approach gave value to the full product line, thereby aligning the resellers to tune into the best solution for the customers and a more genuine desired outcome.

Marketers, be more attractive by being a value magnet. Attract customers based on what they want, not what you want. Take the time to research your customers’ behaviors, what makes them tick, what keeps them sticking around. And be agile enough to anticipate their evolving interests and opinions.

Marketers, Don’t Reinvent in 2019, Just Recommit

Marketers, Don’t Reinvent in 2019, Just Recommit

Jason Steed

Owner & CEO

Marketers, Don’t Reinvent in 2019, Just Recommit

Good News…your 2019 marketing strategy can leverage a lot of what you did last year. In short, don’t reinvent, just recommit. I’m not saying to be complacent or stagnant. Did you stagnate last year? Of course not, you applied ingenuity and creativity to real business challenges, and you acted with decisiveness to unforeseen bumps in the road. Yeah, just do more of that again this year. I’m serious. Here’s why…

In this article I address the all too common abandonment of core marketing messaging that will weaken brand equity. “Out with the old, in with the new?” Sounds alluring, but it’s often lousy in practice.

A company whose slogan is “You ain’t seen nothin’ yet” could be more accurately revised to “Nothin’ to see here.”

Your company’s brand equity is much more vast than your logo or latest slogan. It’s more vast than last quarter’s successful campaign, or the new technology wave you’re riding. Your brand equity is defined by how your target audience perceives you, and trying to reset perception on an annual basis is both difficult and dangerous. If you’re a moving target, you’ll weaken brand equity. A company whose slogan is “You ain’t seen nothin’ yet” could be more accurately revised to “Nothin’ to see here.”

And, true, it doesn’t sound too sexy at first glance, but modeling 2019 on your past collective efforts could very well lead to a stronger identity and boosted customer loyalty.

Remember back in the 2012 and 2016 election seasons when the term “experience” was interchangeable with “old and corrupt establishment?” Ouch! It’s true, though, we all wanted something shiny, because it felt that fresh blood was the best antidote to the broken systems and tragedies we had inherited. But now that we’re older and wiser…well actually, we still want something shiny. But what do we all keep coming back to? We inevitably come back to predictable and dependable things and people in our lives. It’s even more in our nature to feel secure, understood, and valuable. The same is true with the brands we respect and the products we use. It’s true for the public face of companies and services we’re attracted to. And it’s true for the marketing campaigns we’re creating.

juicy-cheeseburger

Let’s look at McDonalds Restaurant as a case study (because everybody else does). People who choose to eat at McDonalds do so because they know exactly what they’re going to get. They recall the smells, textures, sights and tastes from past Value Meals. Picture that it’s lunch time, and you’re entertaining out-of-town guests. Between destinations you scan food options along your route. You’re looking for “shiny” but it’s very illusive, because ultimately “experience” wins out. And I get it, you would never impress your guests at McDonalds. But that’s not the point. Your final dining selection will almost always be based on familiarity. It’s how we’re wired. Our brains take immense joy in keeping us alive and well. And if we survived yesterday (congratulations) then our brains deduce that we simply must repeat yesterday’s actions, thoughts, emotions, and habits to ensure the same outcome. To varying degrees, our brains don’t really like shiny things. Our desire and ability to try something new is driven in large part by our personality type, as well as memory of past experiences, social influence, and other circumstances.

Shininess Factor for your
Socially-minded Customer

Your customers with socially-minded buying behaviors often seek perpetual education and learning. Present them with bite-sized news and ideas so they can easily share them within their social circles. Your socially-driven customers have a loyal following because they present fun new ideas in “familiar” ways. We don’t actually want to follow the pioneers who might take arrows in their backs. We’re hardwired for safety and security, with a hint of curiosity.

TraitMatch Social Buyer Persona

Shininess Factor for your Nurturing-minded Customer

You’re well served by those customers who are nurturing-minded because they earn high respect with many of your future customers. Nurturers are realistic, down to earth, genuine, and very intuitive. They look for meaningful benefits in your product, free from exaggerations or puffery. Nurturers see the shine in the long-standing values from your product. They see intrinsic value in your consistent brand and message. Nurturers are buffers. They bring out the shine for others to see.

TraitMatch Nurturing Buyer Persona

Time, Attention and Sunlight

Time, attention, and sunlight are good and all, but what if you’re trying to fix marketing derailments? Or what if you’re pretty sure last year’s marketing tactics didn’t serve you well? Maybe you focused on price when you should’ve focused on value? Or too much on new customers and not enough on existing clientele. Same old same old? Stay the course? Of course not. We marketers call this a marketing pivot (okay, I just made that term up). This involves a re-focus, not a re-direction. All too often a situation looks destined for failure when in fact you’re creating a much needed baseline for smart decisions that will follow. Campaigns require time to mature (I’m working on another article dedicated to this topic.) Yep, time and attention…and plenty of sunlight. Sunlight refers to getting your solutions out of your computer and office, and in front of your people.

Several months ago my marketing director, Bob Stockwell, and I were in a meeting with the CTO of Utah Tech Council. Bob used a great analogy about following through with a marketing campaign. Much like traveling along the interstate, you anticipate open lanes, account for merging traffic, and jockey for a position. I compare these factors with using real-time data for lane and speed changes, but not as grounds for exit ramps or emergency stops. I’m a big fan of real-time marketing feedback, but I’ve seen good companies dwindle and fail by being “reactive” instead of “proactive.” Yet another tragic case of shiny distractions leading to weakened brand equity.

As you implement your 2019 marketing plans, I’m not encouraging you do the same things this year as last year. After all, we yearn to improve and innovate, and we encourage others to do the same. New opportunities will present themselves. No two chess games are ever the same. Assuredly, the tools you use this year will be a bit shinier than last year. But your motivations and strategies should look a lot like what you’ve done in past years. A new year is a great opportunity to recommit, to get fired up, and to meet new challenges with better resolve. .

Which Shampoo Ad Resonates with You?

Which Shampoo Ad Resonates with You?

Jason Steed

Owner & CEO

Which Shampoo Ad Resonates with You?

Choosing your favorite shampoo ad involves your own unique motivations. You can probably deduce the differences between these ads, but what was your process for choosing? Did you second-guess your first choice? Was your selection intuitive, or a bit of a chore? Did you choose based on imagery or headline? Your own audience will rely on the motivations that make up their emotional hardwiring.

Products on the shelf

Let’s Evaluate These Ads

Let’s say you were marketing to potential shampoo buyers. Marketing messages commonly address many customer segments at once, resulting in neutralized and diluted messages with minimal impact. Marketing is much more genuine when you match messages with customer motivations. By defining main motivations, you’re able to craft genuine offers, measure conversions, and boost loyalty. Your ability to make smart connections relies on your ability to correctly define your audience types. This process will deliver measurable results in the form of shortened buying cycles, loyal customers and advocates to your brand.

The Five Primary Motivations

Curious about the stickers of Penney, Starla and Liz? According to Targa Media’s Boxxer Model, there are 5 distinct personas that comprise the 5 major personalities and purchasing motivations. They are Innovative, Logical, Nurturing, Practical and Social. This valuable marketing structure simplifies the approach and lays the groundwork for understanding consumers’ challenges while providing meaningful solutions.

In our shampoo ad example, let’s step through some obvious and subtle differences between each:

  • Ad A leads out with practical motivators such as low hype and organized facts. Notice an emphasis on the physical product to help enforce a tangible promise. Other headlines for this audience might be “Just Wash and Go” or “End Split Ends” or “All-in-One Guarantee.” More about what motivates Penney.
  • Ad B leads out with innovative motivators such as custom applications and competitive undertones. Innovative shoppers are naturally creative, seeking control, even living on the edge with excitement and uncertainty. If you chose this ad you are likely a strong-willed risk-taker, often welcoming a challenge. More about what motivates Starla.
  • Ad C leads out with nurturing motivators such as empathy and concern for wellbeing. A nurturing person is driven by emotional sensitivity and sensibility. If you chose this ad then you likely read non-verbal cues. You might consider yourself spiritually minded and empathetic. You learn through experiences rather than theory, and you resent insincerity. More about what motivates Liz.

It’s important to remember that motivation segmentation is different from demographic segmentation. It’s common for demographics to shift over time, but people are primarily true to their personalities and motivations throughout their lives. For example, your nurturing-minded audience might be in the market for a 2nd car for their growing family, or a student in need of a basic commuter car, or have better financial means going into retirement, but they will remain nurturing-minded. For this reason there’s a real opportunity to capture and utilize emotional psychographics.

Wisely Segmenting Your Audience Boosts Conversions by Up to 90%

Take a close look at your visual focus, headline, and call to action in your email campaigns, digital banners, landing pages, and direct mail pieces. Matching your message with your customer’s motivation boosts conversions in your current campaigns and builds long-term brand loyalty and advocacy.

Which Car Ad Resonates with You?

Which Car Ad Resonates with You?

Jason Steed

Owner & CEO

Which Car Ad Resonates with You?

Choosing your favorite car involves your own emotional triggers and unique motivations, especially when you choose one of many car shipping calculator options on the market. You can probably deduce the differences between these ads. Understanding how they differ from one another will bring you closer to customizing the right marketing message for your own audience.

What’s Going on with These Ads?

Let’s say you were marketing to potential car buyers. Marketing messages commonly address many customer segments at once, resulting in neutralized and diluted messages with minimal impact. Why do so many marketers make this mistake when significantly higher conversions and revenues result from segmented messaging, imagery, and calls to action? For all practical purposes, we cannot all anticipate and address each unique need on a one-to-one level, but you’re much more genuine when you match messages with primary motivations. By defining main motivations, you’re able to craft genuine offers, measure conversions, and boost loyalty.

The Five Primary Motivations

Curious about the stickers of Fabian, Buck and Penney? According to Targa Media’s Boxxer Model, there are 5 distinct personas that comprise the 5 major personalities and purchasing motivations. They are Innovative, Logical, Nurturing, Practical and Social. This valuable marketing structure simplifies the approach and lays the groundwork for understanding consumers’ challenges while providing meaningful solutions.

In our car ad example, let’s step through some obvious and subtle differences between each:

  • Ad A leads out with social motivators such as status and visibility. Other headlines for this audience might talk about GPS with address book, a personalized license plate, or a carpooling app. Certainly safety and economy are important to all audiences, but they are not the emotional triggers that cut through the clutter for this segment. More about what motivates Fabian.
  • Ad B leads out with nurturing motivators such as reliability and peace of mind. Note as well how this ad includes a visual human element. More about what motivates Buck.
  • Ad C leads out with practical motivators such as fuel economy. A practical person looks more at the benefits of a long-term investment and less at design trends and accessorizing features. This ad uses the car’s interior for main imagery, emphasizing the driver’s features over what onlookers see. Note as well that this audience has a longer buying cycle, meaning you’ll need to tell a more detailed story around features and benefits than with other audience types. More about what motivates Penney.

It’s important to remember that motivation segmentation is different from demographic segmentation. It’s common for demographics to shift over time, but people are primarily true to their personalities and motivations throughout their lives. For example, your nurturing-minded audience might be in the market for a 2nd car for their growing family, or a student in need of a basic commuter car, or have better financial means going into retirement, but they will remain nurturing-minded. For this reason there’s a real opportunity to capture and utilize emotional psychographics.

Wisely Segmenting Your Audience Boosts Conversions by Up to 90%

Take a close look at your visual focus, headline, and call to action in your email campaigns, digital banners, landing pages, and direct mail pieces. Matching your message with your customer’s motivation boosts conversions in your current campaigns and builds long-term brand loyalty and advocacy.