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Marketing From the Heart: Where My Passions Lie

Marketing From the Heart: Where My Passions Lie

Jason Steed

Owner & CEO

Marketing From the Heart: Where My Passions Lie

Sitting in a Thai restaurant in 2019, I leaned toward Heather and stated, “Not sure why, but I’m interested in the story of every single person in this room.” It felt odd to hear myself, but I said it with such conviction that I think often about that evening. I wasn’t always like this, being an introvert, and very comfortable in my own little bubble.

I’ve admittedly fallen in love with a few heart-based discoveries. And though it’s easy to slide back into business-as-usual semantics, I’m unmistakably drawn to that core element that makes marketing efforts not just seen but felt: human connection. Deep down inside, we all realize that to truly resonate with our audience, we must lead with something more profound, more innate—our hearts. I’ll share my thoughts on heart-based marketing and why we must all lead out with heart, and anchor our strategies in empathy and authenticity.

The Heart of Marketing: Connecting Beyond the Brand

Marketing with heart is not just a strategy; it’s a philosophy. It’s about transcending the conventional transactional approach and fostering a deeper connection with your audience. By leading with heart, marketers embrace the vulnerability and authenticity that come with genuine human interactions. This approach isn’t about leveraging emotions for manipulation but about understanding and respecting the emotional triggers of your audience. It’s a call to be curious, to listen deeply, and to engage with sincerity.

The People and Places that Have My Heart

Without a doubt, our incredible Targa team has my heart. Among our creatives are Heather, my wife, and Vanna, our oldest daughter. It’s my privilege to spend time with both of these amazing people every day. Without a doubt, we work hard to balance work and family life. The whole team works and plays well together. I feel love for each and every member of our team. I’m truly inspired every day.

The Targa Bunch Zoom meeting
Our clients, suppliers, and partners also have my heart. Over time in my 25+ year carrer it’s become more and more important for me to get to know the people around me. For many years, getting under the surface in business relationships felt both foreign and intimidating—far from the top priority that relationships are today. Free from any agenda, I simply want to know what makes people tick. Finding a bit of time for casual conversations is immeasurable in creating understanding, carving out project discoveries, and lead to creative solutions that surpass the best-crafted creative brief.
“Project semantics and timelines often distract us from the core element that makes marketing efforts not just seen but felt: human connection”
Targa team building a heart together teamwork

Trust and Authenticity: The Non-negotiables

Trust and authenticity are not just valuable; they are essential. As consumers we’re bombarded with endless marketing messages, making it increasingly difficult for brands to break through the noise. How can we be more authentic? Authenticity isn’t just a luxury—it’s the only option. It builds trust, and trust lays the foundation for lasting relationships. By marketing from heart to heart, brands begin to build authenticity, allowing for genuine connections that, in turn, create their own longer-lasting campaigns.

Marketing to Human Beings, Not Just Consumers

At its core, marketing is all about communicating with human beings. It’s easy to get lost in demographics and forget that behind every data point is a person with emotions, aspirations, hopes and fears. Heart-based marketing reminds us to see our audience as people first. This perspective shift allows marketers to craft messages that resonate on a human level, fostering a sense of belonging and understanding. It’s about marketing from one heart to another, where empathy and kindness become powerful tools for engagement.

In Conclusion…

Heart-based marketing feels to me like a shift from the traditional to the transformative. It challenges us as creatives and marketers to be “fierce and kind” (a term that I heard just last week from Brené Brown and her book Dare to Lead.) Brené’s perspective on heart-based leadership creates limitless tools for creating marketing momentum in campaigns, both large and small. This approach goes beyond mere transactions, fostering deep connections that enrich both the brand and its audience.

I seek every day to transcend the transactional, craft messages that can resonate.

I know I’m not the smartest marketer in the room, but I remind myself that my job is to bring authenticity to our projects. In the journey of marketing, let’s not forget the ultimate destination: to connect, to resonate, and to engage from one heart to another.

I’d love to hear your thoughts, so let’s start a conversation or 2. Please reach out to me with your own views on the human aspects of your marketing roles.

How My Customer Database Rescued Me

How My Customer Database Rescued Me

Jason Steed

Owner & CEO

How My Customer Database Rescued Me

At minute 15, my podcast host, Kyle Knowles, asked me how I was able to surface after a previous company of mine went belly up in 2002. I had a mountain of debt to deal with as my business partner was nowhere to be found. Here’s a snippet of that podcast interview where Kyle helped me rediscover some of those course-changing moments from 21 years ago.

Podcast Snippet: Start-up Goes Bust in 2002…Now What?

To set the stage, my business partner in my previous company and I had very different visions for building a company. Such polar opposite viewpoints would ultimately be the demise of the company. So it became a big real reality check when I was left the only guy in town holding the bags, and it was suddenly my name on 100% of the secured loans and the debts. That was a very scary place to be figuring out how I would make good on leased equipment and office costs and…everything.

[Podcast transcript]

[Kyle 18:37] So, what did you do?

[Jason 18:41] Almost overnight there was chaos, skepticism, and a smothering dose of reality…questions like, “Who’s where and who owes what, and where are the contracts?” This was a very heavy, scary place to be. And quickly, I had to make the choice either to go in-house or try to build something myself.

Relying on my Customer Database

[Jason 19:35] So there I was, on day one of my newly formed company Targa Media. Not only do I have to take care of the needs of my family with two young children, but I also have to make good on debts and figure out how to stay afloat. I certainly had the option to file for bankruptcy or something to that effect, and I received varying sources of advice on that. And for some, bankruptcy can be a godsend for managing and moving forward. However, I did not choose that path. Instead, I fought through, knowing that I couldn’t burn bridges in Utah; it’s too small of a place where everyone knows everyone else. I just knew I had to have the grit and the courage to talk, negotiate, work through challenges, and make something happen.

“I recognized the value I had for the customers and the vendors who trusted me and were willing to work with me. I made commitments to refer business to them and pleaded for their patience as I tried to build and mature my new business.”
Some factors that I attribute to my necessity to get the ball rolling in such awkward circumstances—where I hadn’t built up a nice nest egg, hadn’t consulted with smart people, and didn’t have other partners to embark on a new venture with—centered around the value of the customer database. I recognized the value I had for the customers and the vendors who trusted me and were willing to work with me. I made commitments to refer business to them and pleaded for patience as I tried to build and mature my new business. Bless Heather’s heart; she was dealing with random collections calls from creditors at home. She was a fighter and a trooper for many, many years. Just as I always say, she was my rock throughout all of this. I wanted to provide for her what she deserved, and she wanted me to continue to thrive and have the energy that I felt as an entrepreneur and business owner, which I believe is part of my identity.

So that was my process of gaining momentum, figuring things out, and valuing the customer database, vendor database, and partner database. I realized that I was working with people, not just company names, corporations, printers, and service providers. These were individuals, and that realization has been, and still is, a driving factor in my journey. The thing that makes me look forward to Monday mornings is the opportunity to work with valued customers and a dedicated staff, and to face new and interesting challenges. I find myself Googling answers every day, just trying to keep up with technology, offer value, and bring rewards into my life and the lives of the people I work with

Products on the shelf

Full Podcast Episode

You can listen to the full 1:06:30 audio interview from Kyle Knowles at mmmpod.net/jason-steed I’m amazed at how connected Kyle’s and my business worlds have been, and how we made so many of those discoveries during our interview. I had a great time during my hour with Kyle.

Key takeaways:

  • Why I wanted to be an entrepreneur
  • What it took to rise from the ashes of one business to start another
  • How my creative value to our clients has evolved
  • How I carve out time as a manager to be a maker

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

Jason Steed

Owner & CEO

Marketers: Your Customers Need Storytellers, Not Attention-grabbers

By definition, we’re storytellers for our customers. Stories bring life and longevity to our products. Focusing on the shiny one-liners distracts us and our customers from engaging conversations. Stories give your product more meaning through a sincere dialogue. And within those stories, it’s your customer—not your product—who becomes the main character. Let your product bring your main character to life. Your loyal customers have stuck around because of the stories that we marketers and business leaders tell. In contrast, attention-grabbing tactics have no staying power and degrade loyalty

Make Your Customers the Main Character

For those who know me, I’m no word wizard. I tell stories through visuals, audio, and personal experiences. If producing a power-punch headline is hard for you too, take heart—it’s not all riding on that zippy headline.

Storytelling need not be complicated or time-consuming. In fact, you’ll find it to be a lot easier and much more effective than stringing together attention-grabbers.

Marketers make your customers the hero of your story for better engagement
Storyform marketing campaigns extend engagement

Stories Expedite and Extend Engagement

Stories don’t beat around the bush; they have intention. We all relate to stories—it’s how we’re wired as human beings. Stories make for genuine brands and long-lasting relationships. Complex solutions become better understood and more relatable. And relatable becomes memorable.

Example: Marketing to a Decision-maker through Storytelling

Getting the attention of your most valuable customer can sound incredibly daunting. When that person becomes the main character of your story, we storytellers start to better understand our customer’s attributes.

In your customer’s story, you’ll find yourself using use genuine language to describe how this person could interact with your product. How do they use your product? In essence, what makes your customer tick? Your marketing message begins to take shape with words that describe experiences, not product hype. Words like timely, inventive, convenient, on-task, and helpful begin to emerge. More importantly, compelling steps of a more complex marketing campaign begin to unfold. You can tell your story with the end in mind.

“We tend to want to make our products the main character. Don’t do it. Tell your story with your customer as the main character.”

Focus Points in Storytelling

Here are a few focus points for creating a meaningful narrative and staying top of mind

Stories show you how your customer evolves. How does your product extend beyond the initial sale? Consider how your technology evolves with your customer. You’ll also understand how to keep your product viable over time.

Stories make your products memorable. Stories evoke brand loyalty and emotions, making your service more memorable than facts and figures. This can influence decision-makers to remember your brand when the time comes to make a choice.

Stories keep things simple. Storytelling uses natural, authentic language. Simplicity enhances the effectiveness of content marketing efforts, ultimately boosting engagement and conversion rates.

Stories help you get out of the way. Storytelling puts your products in a better perspective, essentially forcing you to see how your customer will interact with the product in ways you likely hadn’t thought of. This can feel uncomfortable, but trust it.

Stories Make for conversations that last. It’s our role and responsibility as marketers and entrepreneurs to be real—to nurture human connections. When we shift from attention-grabber to storytellers we change a product pitch into a lasting dialogue. Extend lifetime customer value through real connection.

Here are more helpful resources around storytelling within your marketing strategy:

  1. Building a brand story, The B2B Playbook
  2. Key components of storytelling, Caramel Coaching
  3. Storytelling that moves people, Harvard Business Review

Case Study: From Flighty to Grounded

We’ve all been there: Racking our brains for that ultimate tagline; that perfect pitch that sells the sizzle—certain that it’s right on the tip of our tongue.

I was recently in a discussion with a new tech client in the aviation industry. The focus of the meeting started out with us all spinning on a caption that would move the earth. Terms like “Sky-high Solutions” and “Good to Grow” and “Elevate Efficiency” were tossed around, following by short spurts of semi-awkward silence. I ultimately changed the subject with the question, “What’s the average length of your customers’ buying cycle?” Both of my contacts had quite different answers, so we spent some time bullet-pointing a creative brief, then defining a couple of specific audience types. From that discussion came broader topics such as product customizations and convenient feature add-ons. We began crafting a story with aviation mechanics and systems engineers becoming the main characters. Projects and taglines are still yet to be determined, but I’m excited about the context that we can wrap around those details within a compelling story.

About Targa Media

For over 20 years, Targa Media has been helping B2B customers be relevant and authentic in their marketing messaging. From local businesses to global Fortune 500s, our method centers on human motivation. We work hard to understand each product and the people who need it most, and then we build campaigns that match up with emotional triggers. We keep our clients informed every step of the way—from napkin scratches to final designs—so they never waste time or money on dead-end campaigns.

Meet your un-ad agency. We do things a little differently than your average ad agency. More at un-adagency.com

What Marketers Can Learn from Taylor Swift…Ready for It?

What Marketers Can Learn from Taylor Swift…Ready for It?

Maddie Gray

Content Lead

What Marketers Can Learn from Taylor Swift…Ready for It?

Taylor Swift makes her fans feel like her friends. Marketers everywhere should take a page from her book—or a verse from her song, if you will.
 
I hesitate to use absolutes, but for this topic, I’ll make an exception. Everyone reading this post has heard of Taylor Swift. Whether you’re in the “eh, not my kind of music” camp, or the self-proclaimed Swiftie camp, you know that her reach and fanbase is something to be envied. Her Instagram posts garner millions of interactions, her email list alone sells out stadiums, and these days, her fans do a lot of marketing leg work on her behalf, turning her songs into TikTok trends and posting endless speculative theories about song meanings, about easter eggs in music videos, about old celebrity flames.

Swift’s Secret Sauce

I talk a lot about knowing your audience being the secret sauce in copywriting, in design, in marketing—but I think Taylor Swift shows us another kind of sauce. She has transcended genres, moving from country music to pop and everywhere in the pop fringes. So, what is it? What has made her fan base stick with her from genre to genre and skyrocket from there? I can’t speak to the intricacies of the music industry, but as a marketer, I think it comes down to this:

Taylor Swift’s marketing succeeds not because she knows her audience, but because she makes her audience feel like they know her.
These days, Taylor obviously has a brilliant marketing team behind her, but this strategy has been with her from the release of her very first album. When the earliest Swifties cracked into that CD case back in 2006, when they popped their CDs into their boom boxes and leafed through the included lyric booklet—they found something interesting.
 
All her lyrics were typed out in lowercase—no capitalized sentences or proper nouns. Instead, the only capitalized letters could be found in the middle of random words. And when savvy Swifties wrote down each capital letter, they found messages.
In Picture to Burn, Taylor advises her fans to “DATE NICE BOYS.” In Teardrops on My Guitar, she tells her fans that she never revealed her crush to “Drew,” saying “HE WILL NEVER KNOW.”  
 
From this small marketing move, Taylor’s fans learned something: if they put in a little work, their fandom would be rewarded. It felt like they had been let in on a secret—like they were part of a community.  
 
Since then, Taylor’s albums and music videos have been riddled with easter eggs and hidden meanings—puzzles for her devoted fans to solve. And in turn, they became more invested in Taylor Swift and her brand.
 
No matter how big she gets, Taylor maintains an acute ability to make each of her fans feel important to her journey and success. She almost makes her fans feel like friends—in fact, if you look back to that first album—she signed off in that same lyric booklet by saying this:
“…All you have to do to be my friend is like me… and listen.” So, like I said, if her fans listen, if they put in just a little bit of work, they’ll be rewarded.

What Marketers Should Take Away

So how do you implement Taylor’s strategy in your own marketing? Clearly the specifics of the lyric example only work in that one use case—but it all boils down to this:
 
Create interaction for your audience and reward them for participating.
 
We see this in Instagram giveaways and quizzes that will reveal which product is best suited to the potential customer, but if that interaction and reward can also create a sense of community, if, in interacting the audience learns all that there is to love about your brand, if you can make them feel like the brand loves them back?
 
You’ve cracked it.

Jason’s Take

There’s no doubt in my mind that Taylor Swift is a “brand.” Maddie points out that Taylor expects a little something from her fans in return. Similarly, as marketers, we don’t just give it all away. An important ingredient in the secret sauce is an “equal value exchange” between product and customer. Getting your audience to put a bit of skin in the game makes you memorable—even remarkable. This level of engagement even goes one step further; it creates a perpetual feedback loop. A slice of that value exchange comes in the form of criticism and guidance from customer back to you and your product. This is a hundred fold more valuable to you than clever headlines, marketing incentives, or even competitive research. And I’m certain that Taylor Swift listens intently to the feedback from her tribe of Swifties.

You Have 3 Seconds to Make an Impact

You Have 3 Seconds to Make an Impact

Tony Kemp

Technical Director

You Have 3 Seconds to Make an Impact

We always hear that you should “Never judge a book by its cover,” but many people do just that. For example, a national study by the Paper and Packaging Board showed that 72% of consumers agree that packaging design influences their purchasing decision. I would argue that this extends to any presentation of a company’s products or services. This means first impressions can make or break your brand’s ability to connect with your customers.

If you want to move product, you need to design a brand strong enough to command attention. Understanding the power of visuals and the psychology behind them is key to creating a strong brand and that essential first impression.

You should consider these statistics from DeanHouston.com before starting the brand design process:

1. We have 3 seconds to form a first impression.

The average person’s attention span is now eight seconds (shorter than a goldfish’s!), so deliver your message fast, and make sure it’s the right message. If that first impression goes wrong, we probably won’t have a second chance to change their minds. It takes approximately 20 encounters (or more if you’re unlucky) to fix a bad impression.

2. We see an average of 5,000 or more marketing messages per day.

With advertisements packed into every form of media we consume, our natural response to the sheer volume of messages is to tune them out. This tendency makes your job as a marketer much harder. In less than ten seconds, we must grab the consumer’s attention, tell our story, and make our promise.

3. 90% of information that our brain receives is visual.

Visual information is far easier to retain. In fact, visuals improve learning by up to 400%. Make visuals the most prominent component of your design, and you’ll make it easier for consumers to connect with your brand. If your design stands out visually from your competition, consumers are more likely to remember your brand.

4. Nine out of ten times, visual appearance will determine the emotional reaction to a brand.

In 1947, Dr. Max Lüscher, a Swiss psychotherapist created a test to prove that our perception of color was objective and universally shared. Instead, he found that color preferences were subjective and could not be objectively measured. In the test, people judged vague generalities regarding color that apply to most people to be accurate descriptions of themselves; think fortune telling or astrology. We make judgements regarding colors based on our perceptions, experiences, cultural differences, and more. Later research found that 90% of snap judgements about products could be based on color alone, depending on the product. This ultimately means that the visual appearance of your brand influences your audience and customer’s ability to connect emotionally with your product or service.

 

Do you want to get noticed in three seconds? We can help! Contact Targa Media now to help you build your brand and increase consumer engagement & innovation. Call 801-746-0070, email info@targamedia.com, or visit us at targamedia.com/contact.

Finding Your Target Audience: It’s Not a Speed Date

Finding Your Target Audience: It’s Not a Speed Date

Maddie Grey

Content Lead

Finding Your Target Audience: It’s Not a Speed Date

Finding a partner can make or break your life. Marketing is like that too. Understanding your target audience can make your marketing campaign. Misunderstanding your target audience can break it. How can you ensure that you make a meaningful connection with the right people?

Well.

It’s no speed date.

I’ll admit, my experience with speed dating only goes as far as what I’ve seen on TV. A bunch of well-dressed single people meet up in a hotel conference room and take turns sitting across from each other. Each pairing spends maybe five minutes together. At the end of the night and a long string of brief meetings, everyone decides who they found interesting. Maybe they exchange numbers or set up a second date.

That first meeting though, it’s short. There’s hardly enough time to ask about the other person’s family, let alone decide if they’re a good fit. I doubt that five minutes of small talk with a stranger is enough to unveil your compatibility level—who knows, maybe your soulmate was sitting across from you in that conference room, but they stumbled over their words or had a stained tie or made some otherwise inconsequential mistake that led you to deem them “the wrong fit.”.

It’s Best to Take Your Time

You need longer than five minutes to get to know someone, to pick someone who compliments you.
Picking your target audience is no different.

If you lean on shallow, surface-level traits to define your target audience, your product or service will never find the people who will appreciate it and advocate for it. Not to mention the increased likelihood that you’ll perpetuate harmful stereotypes or make excluded demographics feel discriminated against.

When it comes to dating and choosing the ideal customer—it’s best to take your time.

Falling for the Wrong Audience

We all have preferences in dating, certain things we find attractive. I, for example, have always had a thing for redheads. Unfortunately for me, redheads only make up 1-2 percent of the population. Let’s say I was a part of that speed dating event I mentioned earlier, and for the sake of easy math, let’s say there were 100 other singles in that conference room. If I went into that event refusing to date anyone that didn’t have red hair, my options would fall from 100 people to just one or two. I’d be missing out on a lot of opportunities to make a meaningful connection.

And when it comes right down to it, hair color probably isn’t the best indicator of a successful relationship. There have been many studies on what makes a successful relationship, and all of them boil down to compatible personality traits, not physical features.

Choosing the right target audience for your marketing campaign is the same. Relying on surface level characteristics like gender, age, race, or class is not the way to make a meaningful connection with your audience.

Let’s say you’re selling an eyeshadow palette with the following features:

• Each shade is made with natural pigment and other organic materials
• Never tested on animals
• Gentle on sensitive skin

If your target audience is young, middle-class women, you’ll build your marketing campaign to match. Your 5-minute profile might give it a youthful feel: bright colors and blocky font. You’ll make it feminine, maybe with shimmer or a floral pattern. You’ll use decent materials, not too cheap, not too expensive. There, packaging and collateral that will appeal to your target audience, right? 

Speed Date Blog SideImage GLAM

Maybe.

Certainly, there is a group of young, middle class women who the campaign will appeal to, and maybe they’ll buy the product, but the product hardly seems to fit the campaign built around it. The consumers drawn in by this marketing campaign probably won’t appreciate the actual product. They’ll expect flashier colors, pigment mixed with glitter. See, choosing your target audience based on demographics alone leads to overgeneralization and often marketing campaigns that lean into harmful stereotypes. Women like pink. Men like sports. Don’t get me wrong, there are women who like pink and men who like sports, but if every product that is “for women” is marketed in the same way: pink, cursive fonts, sparkles, fashion—we, as marketers, are completely isolating a huge portion of the women we claim to be targeting with our marketing campaigns.

And in the case of the eyeshadow palette I described before, you’ll be targeting the wrong audience, drawing in the wrong people, leading to dissatisfaction with a product that would have been completely satisfactory in the right hands. 

 

It’s a Match!

To find the right target audience for your product or service, you have to look deeper. Just as finding the right partner has more to do with personality than looks, finding the right audience has more to do with who people are than the boxes they fit into.

 

“Finding the right audience has more to do with
who people are than the boxes they fit into”

 

Let’s look at our eyeshadow palette from before again:

• Each shade is made with natural pigment and other organic materials
• Never tested on animals
• Gentle on sensitive skin

The target audience for this product isn’t the generic woman of stereotype acclaim. The ideal customer for this makeup palette won’t buy in to artificial-looking colors or glittery hyper-femininity.

Your ideal customer is a minimalist. This might be the only eyeshadow palette they’ll ever need. They care about sustainability and safety. These are the kinds of things you need to understand about your customer. Their values and their pain points. If you find yourself tripping into one stereotype after another, chances are, you haven’t dug deep enough yet. 

 

A Meaningful Connection

Start with your product. Get to know the features that make it special, the things that set it aside from similar products on the market. Those are the traits that will point you to your target audience, to the people who will value your product, recommend it to their friends, increase your reputation and your revenue.

Finding the people who will love everything your product has to offer is the first step. Once you build a marketing campaign that will show them what your product has to offer, it’ll only be a matter of time before you make a meaningful connection with your target audience—the right target audience for you.

 

Jason’s Take

To Maddie’s point, you need more than 5 minutes to define your target audience. Yet the 5-minute audience profile is too often the norm. We often decide that there’s just too broad of a demographic to get specific, and therefore we’re okay with hit-and-miss messaging. I’ve found that the 5-minute audience profile doesn’t actually target anybody. Even that sliver of a group that we’ve decided to “talk to” finds such a broad-stroke message to be disingenuous, vague, and confusing. On the other hand, a message that sounds like a 1-on-1 conversation not only hits home with that slice of our audience, but also allows others with differing interests to find meaning and sincerity in the message. Talking about values and pain points is something we can all relate to..